Terms of Service

1. Who we are and what these terms cover

1.1 PassNova (passnova.co.uk) is run by JDS Vanguard Holdings Ltd (“we”, “us”). These terms are the contract between us and you when you use PassNova, create an account, or buy a subscription.

1.2 There are three ways to use PassNova:

• Free use. Most courses, question banks and the Kids Zone are free. Many need no account at all.
• Premium. This is a paid subscription for individuals. It adds full access to the Premium courses, the Nova AI tutor, timed exam papers, marked writing, study guides and the other features listed on our Premium page.
• Team plans (Team, Group and Organisation) are for businesses, colleges and other organisations. Section 11 covers them.

1.3 Some parts of these terms apply to you only if you are a consumer. A consumer is someone acting for purposes mainly outside their trade, business, craft or profession. Team plans are business contracts. The consumer-only sections (7, 8 and 9) do not apply to them unless section 11 says otherwise.

1.4 Nothing in these terms affects your legal rights as a consumer.

2. About the content

2.1 PassNova provides practice questions, explanations, exam-style papers and study materials to help you prepare for exams. Our questions are original practice material. They are not real exam questions. We are not affiliated with, or endorsed by, any exam body unless we say so on a course page.

2.2 We work hard to keep content accurate and up to date. Exam syllabuses change, however, and practice results cannot guarantee how you will do in a real exam. Always check the official exam body’s current specification and rules.

3. Your account

3.1 You must be 13 or over to create an account. Children under 13 can use the Kids Zone without an account. A parent or carer who holds an account can let their child practise on it, and remains responsible for the account.

3.2 Give us accurate details. Keep your password private. Tell us straight away if you think someone else is using your account.

3.3 You can delete your account at any time from your account page. Deletion takes effect straight away and cancels any subscription.

4. Premium: prices, free trial and payment

4.1 Prices. Premium costs £4.99 a month or £39.99 a year. We are not currently VAT-registered, so no VAT is added. Stripe, our payment provider, takes payments by card.

4.2 Free trial. Both plans start with a 7-day free trial. We take your card details at checkout but charge nothing during the trial. You can use all of Premium during the trial.

4.3 First charge. Unless you cancel before the trial ends, we charge your card the plan price when the trial ends, which is 7 days after checkout. We email you about 3 days before the trial ends, telling you the date and amount of the first charge and how to cancel.

4.4 Automatic renewal. Premium renews automatically until you cancel:

• a monthly plan renews every month, and we charge £4.99 on the same date each month;
• an annual plan renews every year, and we charge £39.99 on each anniversary of the first charge.

4.5 One trial per person. The free trial is for new Premium customers and is available once per account. If you have already had a free trial, a new subscription starts without one and you are charged when you subscribe. The trial is also once per payment card: if a trial is started with a card that has already been used for PassNova Premium, we cancel that trial straight away, you are not charged, and we email you to say so.

4.6 Failed payments. If a payment fails, Stripe will try again. If it still cannot collect the payment, your Premium access may be paused or ended.

4.7 Price changes. We may change the price of Premium. We will give you at least 30 days’ notice by email before a new price applies to you. The new price takes effect only from your next renewal after the notice period. If you do not want to pay it, you can cancel before that renewal and you will not be charged the new price.

4.8 Promotion codes apply only on the terms shown with them.

5. Reminders

5.1 We email you:

• before your free trial ends (about 3 days before), with the date and amount of the first charge and how to cancel;
• before each annual renewal (about a week before), with the date, the amount and how to cancel.

5.2 These are service messages about your subscription. We send them even if you have unsubscribed from our newsletter.

6. Cancelling Premium

6.1 How to cancel. You can cancel at any time in a few clicks:

• on your account page, choose Manage subscription. This opens Stripe’s secure billing page, where you can cancel; or
• email support@passnova.co.uk. We will cancel for you and confirm by email.

You do not have to give a reason, and there is no fee.

6.2 Cancelling during the free trial. If you cancel during the trial, you will not be charged. Your account goes back to the free plan straight away, so cancel at the point you are happy to stop using Premium.

6.3 Cancelling a paid subscription. If you cancel after you have been charged, you keep Premium until the end of the period you have paid for. The subscription then ends and nothing more is charged. Your account goes back to the free plan. Your progress and history stay unless you delete your account.

6.4 If you want a refund when you cancel, see section 7 (the 30-day guarantee) and section 8 (your legal right to cancel).

6.5 We may end your subscription if you seriously or repeatedly break section 10. We will normally warn you first, unless the breach is serious. If we end it for any other reason, we will refund any unused part of your payment.

7. Our 30-day money-back guarantee

7.1 This guarantee is in addition to your legal rights. It does not replace them.

7.2 What it covers. If you are unhappy with Premium for any reason, email support@passnova.co.uk within 30 days of being charged. We will refund that payment in full, with no questions asked. The guarantee covers:

• the first payment after your free trial, on either the monthly or the annual plan (or your first payment, if your subscription started without a trial); and
• the first annual renewal payment on an annual plan.

7.3 What it does not cover. Later monthly renewal payments are not covered. You can still cancel at any time to stop future payments (section 6). Your legal rights in section 9 still apply.

7.4 What happens after a guarantee refund. When we refund, we cancel the subscription and your account goes back to the free plan straight away.

7.5 How refunds are paid. We refund to the card you paid with. We confirm your request within 1 working day and send the refund within 5–10 working days. Your bank may take a few more days to show it.

7.6 There is one guarantee refund per payment. We may refuse a guarantee refund where we have clear evidence of abuse, for example repeated sign-up and refund cycles on new accounts.

8. Your legal right to cancel within 14 days (consumers)

8.1 Your right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day you take out Premium to cancel and get a full refund of anything you have paid.

8.2 Digital content. Premium gives you digital content straight away. If, at checkout, we ask you to agree that access starts immediately and to acknowledge that your right to cancel under those Regulations then ends once digital content is supplied, and you give that agreement, the 14-day right ends when your access starts. If we did not ask you for that agreement at checkout, you keep the 14-day right.

8.3 The free trial and the 14 days. No charge is taken during the 7-day trial. You can cancel during the trial for free, and section 6.2 applies.

8.4 In practice, our 30-day guarantee (section 7) is more generous than the 14-day right. It applies whether or not you gave the agreement described in 8.2.

8.5 If the law gives you any further right to cancel and be refunded after a free trial ends or after a renewal, we will honour it.

9. If something is wrong with Premium (consumers)

9.1 Under the Consumer Rights Act 2015, the digital content we supply must be of satisfactory quality, fit for purpose and as described. Any service we provide must be provided with reasonable care and skill.

9.2 If it isn’t:

• you can ask us to repair or replace the digital content;
• if we can’t, or don’t do so within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction, which can be a full refund;
• if faulty digital content we supplied damages your device or other digital content, and we failed to use reasonable care and skill, we will repair the damage or pay you fair compensation.

9.3 For advice on your rights, contact Citizens Advice (England & Wales), consumeradvice.scot (Scotland) or Consumerline (Northern Ireland).

10. Fair use and your conduct

10.1 Your subscription is for your personal use. Don’t share your login outside your household. Don’t resell access. Don’t copy, scrape or republish our questions, explanations, guides, audio or other materials.

10.2 Don’t try to get around access controls, rate limits or security measures, or use automated tools to pull content.

10.3 A parent or carer may let children in the same household practise on their account.

11. Team plans (business customers)

11.1 Plans and prices. Team plans are billed monthly:

Plan	Price	Learners
Team	£20 a month	10–20 learners
Group	£50 a month	20–50 learners
Organisation	£100 a month	50+ learners

Each plan includes the team admin dashboard. Learners join with a join code. There is no free trial on team plans.

11.2 Who the customer is. The organisation that buys the plan is our customer. The person who checks out confirms they are authorised to bind it. Team plans are business contracts. Sections 7 to 9 (the guarantee and consumer rights) do not apply unless we agree otherwise in writing.

11.3 Renewal and cancellation. A team plan renews monthly until cancelled. You can cancel at any time through Manage subscription on the account page, or by emailing us. Access continues to the end of the paid month.

11.4 Learner data. Admins can see each learner’s activity, accuracy and progress on the organisation’s courses. They can also ask Nova for an AI summary of a learner’s weak areas. The organisation must tell its learners about this, have a lawful basis for it, and invite only learners aged 13 or over.

11.5 Liability between businesses. Our total liability to a team-plan customer in any 12-month period is limited to the fees it paid us in that period. Section 14.3 still applies.

12. Clear information and easy exit

12.1 Before you subscribe, we show you the price, how often you will be charged, that the subscription renews automatically, when the free trial ends and the first charge falls, and how to cancel.

12.2 Easy exit. You can end your subscription online at any time (section 6.1). We will not make you phone us. Cancellations are confirmed by email.

13. Nova, the AI tutor, and AI-marked writing

13.1 What Nova is. Nova is an AI study assistant. It is powered by a large language model supplied by Anthropic, PBC. It explains questions and concepts for the course you are practising. On some courses Nova also marks a piece of your writing against the published assessment criteria and gives feedback.

13.2 Who can use it. Nova is included in Premium and team plans. Signed-in free accounts get a short taster (currently 3 tutor messages and one marked piece of writing). Photo questions are for Premium only and are not available on Kids Zone courses or children’s accounts. Fair-use limits apply to all AI features so that the service stays available to everyone.

13.3 AI can be wrong. Nova’s answers, marks and feedback are generated automatically and may be incomplete, out of date or wrong. Nova is a study aid, not an authority. A mark from Nova is an indication to help you improve. It is not a grade from an exam board, and a real examiner may mark differently. Check important facts against official sources and your course materials, especially on safety, legal, medical and immigration topics. Nova does not give professional, legal, medical or financial advice.

13.4 Using Nova well. Don’t send personal information about yourself or anyone else, such as health details or contact details. Don’t send content you don’t have the right to share. Don’t try to make Nova act outside its study role. Nova will decline off-topic, abusive or unsafe requests.

13.5 Your data. Your messages, any photos and any writing you send for marking are sent to Anthropic to generate the reply. We do not store the text of your conversations, your photos or your writing. We keep a usage record showing the date, the feature and the size of the request. The Privacy Policy has the details.

13.6 Availability. Nova depends on a third-party service and may sometimes be unavailable. If Nova is unavailable for a long time and you are a Premium subscriber, section 9 applies.

14. Our liability

14.1 What we are responsible for (consumers). If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you signed up.

14.2 What we are not responsible for: losses that were not foreseeable; losses caused by things outside our reasonable control; and losses that relate to a business you run (PassNova is for personal study unless you are on a team plan). We cannot guarantee that you will pass an exam. We are not responsible for exam fees or re-sit costs just because you did not pass.

14.3 What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded. For consumers, this includes your rights under the Consumer Rights Act 2015.

15. Intellectual property

All course content belongs to JDS Vanguard Holdings Ltd or its licensors. That includes questions, explanations, guides, mind maps, audio and videos. You may use it for your own study only.

16. Changes to these terms

We may update these terms to reflect changes in the law or in PassNova. If a change significantly affects your subscription, we will email you at least 30 days before it takes effect. If you don’t accept it, you can cancel before it applies. The date at the top shows when these terms last changed.

17. Complaints and disputes

17.1 Talk to us first. Email support@passnova.co.uk. We acknowledge complaints within 1 working day and aim to resolve them within 14 days.

17.2 Alternative dispute resolution. We are not a member of an alternative dispute resolution (ADR) scheme. If we cannot resolve your complaint, we will tell you so in writing, give you the name of a certified ADR provider, and say whether we are willing to use it for your complaint.

17.3 Governing law. These terms are governed by the law of England and Wales.

17.4 Courts. You can bring proceedings in the courts of England and Wales. If you live in Scotland, you can also bring them in Scotland. If you live in Northern Ireland, you can also bring them in Northern Ireland. If you are a consumer, you keep the protection of the mandatory consumer laws where you live.

18. Other terms

• If a court finds part of these terms unenforceable, the rest still applies.
• Only you and we have rights under this contract.
• You need our agreement to transfer your rights under it. We may transfer ours to another business that takes over PassNova. If we do, we will tell you, and your rights will not be reduced.
• Not enforcing a term straight away does not mean we have given it up.

19. Additional terms for customers in the United States

This section applies in addition to the rest of these Terms to customers who buy PassNova Premium from the United States or its territories (“US Customers”). If it conflicts with another section for a US Customer, this section applies.

Price and taxes. PassNova Premium costs $5.99 per month or $39.99 per year, in US dollars, plus any sales or use tax that applies, which is shown at checkout. If we change the price for future billing periods, we will email you at least 30 days before the change takes effect, and you may cancel before it applies.

Free trial and automatic renewal. Your 7-day free trial starts when you complete checkout, and you give a payment card at checkout. You will first be charged on the day your trial ends unless you cancel before then. After the trial, your subscription renews automatically every month or every year at the price shown at checkout, and we charge your payment method, until you cancel. We email you a reminder before your trial ends and before each annual renewal. By ticking the box at checkout you expressly agree to this automatic renewal. We keep a record of your agreement (the time, the version of these terms and your billing address) for at least three years. The free trial is available once per account: if you have already had one, a new subscription starts without a trial and you are charged on the day you subscribe.

How to cancel. You can cancel online at any time: sign in, open Account, choose Manage subscription and follow the steps. There is no fee, you do not need to contact us, and cancelling takes no more steps than signing up did. If you cancel during the trial you will not be charged. If you cancel after a payment, you keep Premium until the end of the period you have paid for. We confirm your cancellation by email.

Refunds. Our 30-day money-back guarantee applies to your first payment: email support@passnova.co.uk within 30 days of being charged for a full refund.

Exam preparation. PassNova’s questions are original practice material written to published exam objectives. They are not real exam questions. PassNova is not affiliated with, endorsed by or sponsored by CompTIA, PMI, ISC2, Amazon Web Services, Microsoft, Cisco, PeopleCert or any other exam owner, and their marks belong to them. We cannot guarantee that you will pass any exam.

AI tutor. Nova is an artificial-intelligence tutor. Its answers can be wrong and are not professional advice. Your messages to Nova are processed by a third-party AI provider to write replies.

Governing law. These Terms are governed by the laws of England and Wales. For US Customers, that does not remove any consumer protection that the law of your state of residence gives you and that cannot be waived, and where the law requires it you may bring a claim in the courts of your home state. This applies to US Customers in place of the wording about courts in section 17.4. If you have a complaint, please contact us first at support@passnova.co.uk and we will work to resolve it.

Privacy and age. See our Privacy Policy. We do not sell your personal information. If you live in a US state with a privacy law, you can ask us to tell you what we hold about you, to correct it, or to delete it, by emailing support@passnova.co.uk; we reply within 45 days. PassNova Premium is for people aged 13 and over.

20. Contact & Registered Details

For questions about these terms, email support@passnova.co.uk.

JDS Vanguard Holdings Ltd · Company No. 16392512 · Registered in England & Wales · Registered office: 150 Sycamore Close, Burghfield, Reading, England, RG30 3SW