Accessibility statement

This statement applies to passnova.co.uk, including the Kids Zone. PassNova is run by JDS Vanguard Holdings Ltd.

We want as many people as possible to be able to use PassNova, including people with a disability and people who use assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

Built-in accessibility options

Every page has an Accessibility button. It opens options for:

• Theme: light, dark, or follow your device;
• Read aloud: questions and text spoken aloud;
• Text size: larger text;
• Easy-read text: a more readable font and spacing;
• High contrast;
• Colour tint overlays;
• Reduce motion.

Your choices are saved in your browser. Pages have a “Skip to main content” link, links in running text are underlined, and the site also follows your device’s own dark-mode and reduce-motion settings. AbilityNet has advice on making your device easier to use.

How accessible this website is

Compliance status: PassNova is partially compliant with WCAG 2.2 AA. These are the problems we know about:

• Skip links. The practice page and the “Start” page have no skip link, and the skip link in one Kids Zone game (Pip’s Phonics Pop) does not work. (WCAG 2.4.1)
• Scrolling tables. Wide tables that scroll sideways, such as the pricing comparison and the tables in the Privacy Policy, cannot be scrolled with the keyboard alone. (WCAG 2.1.1)
• Low contrast in two places. The count on the selected filter on the All courses page, and the steps on the homepage story that are not yet in view, are below the contrast we aim for. (WCAG 1.4.3)
• A missing heading. The readiness page has no main heading when you are signed out. (WCAG 1.3.1)
• The practice “back” button uses a browser pop-up to ask whether you want to leave a quiz, which some assistive technology handles poorly.

Not yet fully tested. Our last review did not play through every Kids Zone game or the Learning Worlds with a keyboard and a screen reader, and did not test the downloadable PDF study guides. Some of these may not be fully accessible. If you need a guide or any other content in a different format, ask us.

Content outside our control

• Embedded YouTube videos use YouTube’s player and its captions.
• The payment and billing pages are run by Stripe.

What we are doing to improve

We fix accessibility problems in order of impact and review the site regularly. We update this statement when a problem listed here is fixed or a new one is found.

Feedback and contact

If you find a problem that is not listed here, cannot use part of PassNova, or need information in a different format such as large print or plain text, email support@passnova.co.uk with “Accessibility” in the subject line. Tell us the page address and what went wrong. We aim to reply within 2 working days.

If you are not happy with our response

Under the Equality Act 2010, service providers must make reasonable adjustments for disabled people. If you are not happy with how we respond to a complaint:

• in England, Scotland and Wales, contact the Equality Advisory and Support Service (EASS);
• in Northern Ireland, contact the Equality Commission for Northern Ireland.

How we tested this website

This statement is based on our site review of November 2026. That review used automated contrast, heading, landmark and link checks across the main page types (home, course pages, practice, pricing, Premium, the Kids Zone hub and the legal pages) in light and dark mode, together with a review of the page code. It was carried out internally, not by an external auditor.

This statement was prepared on 12 November 2026.