Entry Level 3: Speaking, Listening & Reading

Read this explanation from a supervisor: 'The car park is closed for resurfacing on Thursday, so please park on Elm Street and allow extra time to walk in.' What is the most relevant detail to remember?

• AThe car park is being resurfaced on Elm Street every Thursday
• BStaff should arrive later than usual every day this week
• CElm Street itself is closed for resurfacing works this week
• DPark on Elm Street on Thursday and allow extra walking time✓

Answer: A clear explanation usually pairs an instruction with the reason behind it. Here, parking on Elm Street and allowing extra time is the detail a listener needs to act on. The other options change the day, the location, or the instruction itself, so they do not match the explanation.

A receptionist explains: 'Your blood test results usually take five working days, but bank holidays add extra time.' What detail does this tell a patient?

• ABank holidays make results arrive five days earlier
• BResults normally take five working days, longer over bank holidays✓
• CResults normally take five working days including any bank holidays that occur
• DResults are usually ready the same day, unless there happens to be a holiday

Answer: A stated timescale can include an extra factor that changes it, such as a bank holiday. Here, five working days, with extra time added over bank holidays, is the accurate detail. The other options either ignore the bank holiday effect or reverse it.

You want a shop assistant to check if a jacket comes in a larger size. Which is the most appropriate, concise request?

• AYou don't actually have the size that I really want, do you?
• BCould you check if this jacket comes in a larger size?✓
• CI don't suppose you would possibly know anything about sizes?
• DHave you got this jacket in absolutely any other size at all?

Answer: A clear request states exactly what is needed in a polite, complete sentence. Asking the assistant to check for a larger size is concise and easy to act on. The other options are either too vague, over-emphatic, or negative in tone.

You need to know the deadline for a report at work. Which is the most appropriate question to ask your manager?

• AWhen does the report need to be finished, please?✓
• BI was just sort of wondering if there might be a date at some point?
• CWhy do reports always need deadlines anyway?
• DDo you happen to know maybe when the report thing needs doing?

Answer: A concise question asks directly for the information needed in polite, clear language. Asking when the report needs to be finished gets a useful answer quickly. The other options are either too clipped, too vague, or do not actually ask for the deadline.

At a tenants' meeting, a resident wants to explain why the shared garden needs new bins. Which statement communicates this most clearly?

• AThe shared garden needs new bins because the old ones are cracked and overflowing✓
• BThe shared garden has always had exactly the same bins since the building first opened
• CThe shared garden used to have bins, but they were removed last spring for cleaning
• DThe shared garden bins were replaced with new ones only a few months ago already

Answer: Clear communication gives the point and a reason together in a full sentence. Stating that new bins are needed because the old ones are cracked and overflowing does exactly this. The other options either give no real reason, are too vague, or state an unrelated fact.

In a job interview, you are asked: 'What days are you available to work?' Which is the most appropriate response?

• AI am available Monday to Friday, and some Saturdays if needed✓
• BI would rather not say which days I can work
• CDays are fine, whenever, it doesn't really matter to me
• DMy last job had different days every single week

Answer: An appropriate response answers the exact question that was asked with useful, specific information. Stating which days you are available, including some flexibility, does this well. The other options avoid the question or talk about something else instead.

In a team meeting, colleagues discuss changing the lunch break time, moving the printer, and updating the rota, before agreeing only the lunch break will change. What is the main point of the discussion?

• AThe lunch break time will change, but the other ideas will not✓
• BNone of the three suggestions will go ahead this year
• CThe printer will be moved to a new spot and the rota will also be updated soon
• DThe rota itself will change, but the lunch break time will stay exactly the same

Answer: Following a discussion means identifying which outcome was actually agreed, not every idea that was raised. Only the lunch break change was agreed, so that is the main point. The other options describe outcomes that were mentioned but not agreed.

In a community group discussion, one member disagrees with your suggestion. What is the most appropriate way to respond, respecting turn-taking?

• AIgnore their point, then repeat your suggestion even louder
• BLeave the meeting because they disagreed with you
• CTalk over them until they agree with your suggestion
• DListen to their point, then explain your view once they have finished✓

Answer: Respecting turn-taking means letting another speaker finish before responding. Listening first and then explaining your own view calmly keeps the discussion fair and productive. The other options interrupt, dismiss the other person, or avoid the discussion entirely.

A workplace notice reads: 'Staff must vacate the building by 5pm for fire safety testing.' In this sentence, what does 'vacate' mean?

• ALock
• BClean
• CEnter
• DLeave✓

Answer: Working out a word's meaning from context means looking at the rest of the sentence for clues. Since the notice is about staff leaving before testing begins, 'vacate' means to leave. The other words do not fit the sentence about fire safety testing.

You read the word 'reimburse' in a staff handbook and are unsure what it means. What is the best strategy to find out?

• AReplace the word with a different one that happens to look similar
• BAsk a colleague to read the whole staff handbook aloud instead of checking
• CSkip the word completely and just assume it is not very important
• DLook up the word in a dictionary or search its meaning online✓

Answer: A useful reading strategy for an unfamiliar word is to check its meaning in a dictionary or a reliable online source. This gives an accurate definition rather than a guess. The other options either ignore the problem or do not actually explain the word.

A notice in a leisure centre reads: 'The swimming pool will close early at 6pm every Wednesday this month for staff training.' What is the main point of this notice?

• AThe pool will close early on Thursdays this month
• BThe pool will open late on Wednesdays this month for cleaning
• CThe pool is actually closed all day, every single Wednesday this month
• DThe pool closes early on Wednesdays this month for training✓

Answer: The main point of a short notice is usually its single key fact. Here, that fact is the early Wednesday closing time and its reason. The other options change the day, the reason, or how often the closure happens.

A leaflet states: 'Recycling collections move from Monday to Tuesday from next week, due to a change in the collection route.' What is the main point?

• ARecycling will now be collected twice a week
• BRecycling collections are stopping from next week
• CThe collection route is changing back to Monday
• DRecycling collection day is changing from Monday to Tuesday✓

Answer: A short leaflet is usually built around one key change, stated early in the text. The main point here is the new collection day. The other options describe a stop, a reversal, or an extra collection that the leaflet does not mention.

An email says: 'The office will be closed on Monday for a bank holiday, reopening as normal on Tuesday at 9am.' What is the main point?

• AThe office opens late on Tuesday because of the holiday
• BThe office is closed Monday and reopens Tuesday at 9am✓
• CThe office will stay open on Monday for the holiday
• DThe office is closed all week for the bank holiday

Answer: A short message is usually built around one main change or update, stated early in the text. Here, that means the office is closed on Monday and reopens as normal on Tuesday at 9am. The other options extend the closure, delay the reopening, or reverse the message.

A poster shows a photo of a sofa, its price, and the words 'Sale ends Sunday - visit our store today.' What is the main purpose of this text?

• ATo record the store's opening hours for the whole year
• BTo warn customers that the store is closing down for good
• CTo explain in detail exactly how the sofa itself was made
• DTo persuade people to buy the sofa before the sale ends✓

Answer: Adverts are written to persuade a reader to take an action, usually to buy something. The price, photo and deadline all encourage a quick purchase, so persuading a sale is the purpose. The other options describe purposes this text does not serve.

A leaflet lists numbered steps for setting up a new washing machine, from unpacking to the first wash. What is the purpose of this text?

• ATo describe the general history of washing machines over many years
• BTo instruct the reader how to set up the washing machine✓
• CTo advertise other similar washing machines that are also for sale
• DTo record customer complaints about washing machines from other shops

Answer: Numbered steps that guide a reader through a task show that a text is written to instruct. This leaflet's purpose is to explain how to set up the machine correctly. The other options describe purposes with no numbered steps or task guidance.

A letter begins: 'I am writing to complain about the delivery I received on Tuesday, which arrived damaged.' What is the purpose of this letter?

• ATo thank a company for a delivery
• BTo advertise a delivery company's services
• CTo order a replacement item for the first time
• DTo complain about a damaged delivery✓

Answer: A text that opens by stating a problem and asking it to be addressed is written to complain. This letter's purpose is clearly to raise an issue with a damaged delivery. The other options describe purposes that do not match a complaint opening.

You want to find the section on 'First Aid' in a 40-page staff handbook. Which organisational feature would help you locate it fastest?

• AThe page numbers printed on every single page of the book
• BThe contents page at the front of the handbook✓
• CThe staff photographs printed inside the front of the handbook
• DThe front cover of the handbook

Answer: A contents page lists section titles with their page numbers, making it the fastest way to locate a specific topic. Checking it for 'First Aid' leads straight to the right page. The other features either give no topic information or are less useful for finding a section.

A long report uses bold headings above each section, such as 'Costs' and 'Timescale'. What is the purpose of these headings?

• ATo show clearly which parts of the report are the least important
• BTo help the reader quickly find a particular section✓
• CTo replace the need for any full sentences within the report
• DTo make the report look longer than it actually needs to be

Answer: Bold headings break a text into clearly labelled sections. Their purpose is to let a reader scan the page and find the part they need without reading everything. The other options describe outcomes headings are not designed to achieve.

A thick instruction manual has an index at the back, listing topics in alphabetical order with page numbers. What is an index used for?

• ASummarising the whole manual in a single page
• BListing every word used anywhere in the manual
• CFinding where a specific topic appears in the manual✓
• DShowing the manual's chapters in the order they appear

Answer: An index lists specific topics alphabetically alongside their page numbers, unlike a contents page which lists sections in order. Its purpose is to help a reader jump straight to a detail. The other options describe a word list, a contents page, or a summary instead.

Read this passage: 'Maria works part-time at a pharmacy. On Tuesdays she also volunteers at a food bank near her home.' Which statement is true according to the passage?

• AMaria works at the food bank every day
• BMaria works full-time at a pharmacy
• CMaria volunteers at a food bank on Tuesdays✓
• DMaria volunteers at the pharmacy on Tuesdays

Answer: Careful reading means matching a statement exactly to what the passage says. The passage states Maria volunteers at a food bank on Tuesdays, which matches this option precisely. The other options change her working pattern or mix up the two locations.

Read this email: Dear Ms Reid, Thank you for coming to the interview on Tuesday. I am pleased to offer you the job of kitchen assistant. You will work Tuesday to Saturday, from 10 am to 4 pm. Your first day will be Tuesday 6 May. Please bring your passport and your bank details. You do not need to bring a uniform because we will give you one. Yours sincerely, Tom Field, Manager

Why has Tom Field written this email?

• ATo ask Ms Reid to an interview
• BTo tell Ms Reid about a uniform
• CTo thank Ms Reid for her passport
• DTo offer Ms Reid a job✓

Answer: Tom writes 'I am pleased to offer you the job of kitchen assistant.' The interview has already taken place, and the uniform is only one detail.

Read this email: Dear Ms Reid, Thank you for coming to the interview on Tuesday. I am pleased to offer you the job of kitchen assistant. You will work Tuesday to Saturday, from 10 am to 4 pm. Your first day will be Tuesday 6 May. Please bring your passport and your bank details. You do not need to bring a uniform because we will give you one. Yours sincerely, Tom Field, Manager

What must Ms Reid bring on her first day?

• AHer passport and bank details✓
• BHer interview letter and passport
• CHer passport and her uniform
• DHer uniform and bank details

Answer: The email says 'Please bring your passport and your bank details.' It also says she does not need a uniform because one will be given to her.

Read this email: Dear Ms Reid, Thank you for coming to the interview on Tuesday. I am pleased to offer you the job of kitchen assistant. You will work Tuesday to Saturday, from 10 am to 4 pm. Your first day will be Tuesday 6 May. Please bring your passport and your bank details. You do not need to bring a uniform because we will give you one. Yours sincerely, Tom Field, Manager

Which day of the week will Ms Reid not work?

• AFriday
• BSaturday
• CTuesday
• DMonday✓

Answer: She will work 'Tuesday to Saturday'. That covers Tuesday, Wednesday, Thursday, Friday and Saturday, so Monday is not a working day.

Read this notice in a library: Using the computers You can use a library computer free of charge for up to one hour a day. You need your library card to log in. If you do not have a card, ask at the desk and bring something that shows your name and address. Printing costs 10p a page. Please keep your voice down and do not eat at the computers.

What do you need to log in to a computer?

• AA printed page
• BTen pence in change
• CYour home address
• DYour library card✓

Answer: The notice says 'You need your library card to log in.' Proof of your name and address is only needed if you are asking for a new card.

Read this notice in a library: Using the computers You can use a library computer free of charge for up to one hour a day. You need your library card to log in. If you do not have a card, ask at the desk and bring something that shows your name and address. Printing costs 10p a page. Please keep your voice down and do not eat at the computers.

How much would it cost to print three pages?

• A30p✓
• B3p
• C13p
• D10p

Answer: Printing costs 10p a page. Three pages cost 10p + 10p + 10p, which is 30p.

Read this notice in a library: Using the computers You can use a library computer free of charge for up to one hour a day. You need your library card to log in. If you do not have a card, ask at the desk and bring something that shows your name and address. Printing costs 10p a page. Please keep your voice down and do not eat at the computers.

Which of these is not allowed at the computers?

• AEating food✓
• BLogging in
• CUsing a card
• DPrinting pages

Answer: The notice says 'do not eat at the computers'. Printing and logging in with a card are both things the notice explains how to do.

Read this short article from a local newsletter: New bus for the village A new bus service will start on Monday 2 June. The number 14 bus will run from the village to the town centre every hour, from 7 am until 6 pm. It will not run on Sundays. Many people in the village have asked for this bus because the old service stopped two years ago. A single ticket costs £2. People over 66 can travel free with a bus pass.

How often will the number 14 bus run?

• AEvery Sunday
• BEvery hour✓
• CEvery two hours
• DEvery two years

Answer: The article says the bus 'will run ... every hour, from 7 am until 6 pm'. Two years is how long ago the old service stopped.

Read this short article from a local newsletter: New bus for the village A new bus service will start on Monday 2 June. The number 14 bus will run from the village to the town centre every hour, from 7 am until 6 pm. It will not run on Sundays. Many people in the village have asked for this bus because the old service stopped two years ago. A single ticket costs £2. People over 66 can travel free with a bus pass.

Why have people in the village asked for this bus?

• AThe village has a new shop
• BThe town centre has moved
• CThe old bus service stopped✓
• DThe ticket price went down

Answer: The article says people asked for the bus 'because the old service stopped two years ago'. The word 'because' introduces the reason.

Read this short article from a local newsletter: New bus for the village A new bus service will start on Monday 2 June. The number 14 bus will run from the village to the town centre every hour, from 7 am until 6 pm. It will not run on Sundays. Many people in the village have asked for this bus because the old service stopped two years ago. A single ticket costs £2. People over 66 can travel free with a bus pass.

Who can travel on the bus without paying?

• APeople over 66 with a bus pass✓
• BPeople who live in the town
• CPeople with a single ticket
• DPeople who travel on Sunday

Answer: The last sentence says 'People over 66 can travel free with a bus pass.' A single ticket costs £2, and the bus does not run on Sundays.